At Marpole Chiropractic & Massage Therapy (“we”, “our”, or “us”), your privacy is extremely important. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our clinic or use our services, including our SMS communications.
1. Information We Collect
We collect information that you voluntarily provide during intake or service interactions. This may include your name, phone number, email address, insurance details, health history, and communication preferences.
2. Use of Information
Your information is used solely for purposes including: Appointment scheduling and reminders; Treatment planning and care coordination; Billing and insurance processing; Clinic updates and health-related service notifications; SMS reminders and promotional communications.
3. SMS Communication Consent
By opting in to receive text messages from us, you consent to receive SMS messages regarding appointments, service updates, and special offers. Message frequency varies. Message and data rates may apply.
4. SMS Opt-Out Instructions
You may opt out at any time by replying “STOP” to any SMS message. You can also contact us directly at marpolechiropractic@gmail.com or call (604) 266-4323 to manage your communication preferences.
5. Data Security
We implement industry-standard security practices to protect your personal information, including secure data storage, access controls, and encrypted communications.
6. Data Sharing
We do not sell your personal data. Your information may be shared only with trusted third-party platforms (such as JaneApp) as necessary to deliver our services.
7. Your Rights
You have the right to request access, correction, or deletion of your personal data, subject to legal and professional requirements.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at https://marpolechiropractic.com/privacy.
9. Contact Information
If you have any questions about this policy or your personal data, please contact us at:
📧 marpolechiropractic@gmail.com
📞 (604) 266-4323
📍 8289 Granville Street, Vancouver, BC V6P 4Z6